FAQ
Leaders move fast—so we’ve gathered the questions we hear most and answered them in plain language.
Straightforward Insights
Your Top Questions, Answered in One Place
Our core vertical is hospitality, but we also run engagements in healthcare & senior living, county councils, retail chains, logistics & warehousing, mixed-use real estate, and education. Each sector shares the same need for resilient connectivity, secure data flows, and guest / customer-first digital experiences—exactly where our playbooks excel.
We opened our doors in 1992, giving us more than two decades of hands-on experience guiding companies through fast-moving technology choices.
We are brand-agnostic advisors first, implementation partners second. That means we benchmark all vendors against your P&L goals, negotiate on your behalf, and shoulder project-delivery risk so you get outcomes, not mark-ups.
Yes. Our consultants are organised by discipline (network, security, data, voice) rather than industry silos, then paired with sector specialists who know the regulatory and commercial nuances of each market. The result is repeatable best-practice combined with sector-specific insight—delivered by one unified team.
Our consulting and delivery teams cover right across Ireland. Recently we have expanded with our clients across Europe, and the Middle East. However, remote tools and local partners let us extend support to clients worldwide without adding travel overhead.
Yes. After go-live you can choose a light-touch advisory retainer, a full 24 × 7 managed service, or a hybrid model that trains your in-house staff while we monitor critical KPIs in the background. This keeps the system optimised and frees your team to focus on core operations.
Our name reflects our mission: delivering powerful technology and connectivity solutions in a streamlined, efficient way.
• “Micro” represents precision, agility, and smart solutions designed to fit your business needs whether small, growing, or enterprise-level.
• “Tel” comes from telecommunications and technology which is the foundation of modern business connectivity.
Together, Microtel means making complex IT, networking, and communication systems simple, reliable, and accessible. We focus on the essentials that matter most: keeping your business connected, secure, and running smoothly.
From IT support and cloud services to networking and VoIP, Microtel is about building strong, scalable systems that help businesses communicate better, work smarter, and grow faster.
Microtel is Ireland’s national trusted Ubiquiti and UniFi installation partner. We provide nationwide design, installation, and support for UniFi Wi-Fi, CCTV, Access Control, and network systems. Whether you need a full business network upgrade, hotel WiFi, or secure remote connectivity, Microtel delivers professional Ubiquiti certified installation and local Irish support.
When Strategy Meets Digital. Your Success Story Begins with Microtel.
Digital initiatives only pay off when they serve a bigger plan. Microtel sits at the intersection of board-level strategy and real-world technology, translating business goals into concrete, risk-managed actions—without pushing any particular brand. From first roadmap to flawless rollout, we make sure every wire, workflow, and dashboard advances the metrics that matter to you, turning vision into value.
General Questions
Most Popular Questions
No. We stay brand-agnostic and evaluate multiple suppliers against cost, features, and future-proofing so you get best-fit, not a sales pitch.
Before we start we agree on 3–5 KPIs e.g., Wi-Fi speed, call-centre wait time, operating cost per site and report on them monthly.
Yes. We map what can stay, what needs an adapter, and what should be retired saving you from a “rip-and-replace” bill.
Your team can, because we provide training and easy dashboards; or we can manage it for you under a monthly service retainer. We always provide you a choice.
Absolutely—hotel groups, healthcare chains, and retail brands we’ve helped cut costs and boost guest or customer scores. We share contacts on request under NDA.
You get a named project lead and 24 × 7 escalation path. Our contracts include service-level targets, penalties, and an exit clause so the risk stays on us, not you.
It all depends on what you want us to do. Discovery takes as little as a few hours to 2 weeks; design less than a week; rollout depends on size but averages 2 - 4 weeks and are always phased so you stay open for business.
We price every project with a fixed-fee or milestone model, then show the payback period and EBITDA lift before you sign. Typical ROI is 18-24 months and sometimes even faster.
For over 25 years Microtel acts as a single, independent point of accountability. Because we’re brand-agnostic, we start with a root-cause audit of your existing issues, then prescribe only the components that fit your goals—no vendor quotas, no kickbacks. We build phased timelines with clear success metrics (uptime, cost per site, user satisfaction), and our contracts put the performance risk on us: one project lead, one 24 × 7 escalation path, and service-level penalties if we miss the mark. In short, you get outcomes, not blame-shifting.
